Havenza – Terms & Conditions
Welcome to Havenza — your destination for practical, stylish, and high-quality home goods and everyday essentials designed to bring comfort, convenience, and elegance to your living spaces.
At Havenza, we believe that a beautiful home begins with thoughtful details. From kitchen accessories and home décor to smart storage solutions and household essentials, our goal is to make everyday living easier and more enjoyable.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.
1. Definitions
Consumer:
An individual purchasing products for personal, non-commercial use.
Distance Contract:
A purchase made through our website without physical interaction.
Durable Medium:
Any method that allows information to be stored unchanged, such as email.
2. Applicability
These Terms apply to all purchases made through the Havenza website.
By placing an order, you confirm that you have read and agreed to these Terms.
If any provision is unclear, interpretation will be made in favor of the consumer.
Nothing in these Terms limits any mandatory rights provided under applicable consumer protection laws.
3. Company Information
Company Name: NOVARA DIGITAL LIMITED
Registration: 80890837
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG
4. Our Offer
At Havenza, we are committed to:
- Providing high-quality home goods, kitchen accessories, home décor, and everyday household essentials.
- Offering practical organizers, storage solutions, dining accessories, kitchen tools, bathroom essentials, and stylish home accessories.
- Helping customers create comfortable, functional, and beautifully organized living spaces.
- Displaying accurate product descriptions, measurements, and realistic product images.
- Maintaining transparent pricing, including applicable taxes and shipping fees at checkout.
- Keeping product availability updated whenever possible.
5. Order Process
Orders are confirmed after full payment is received.
You will receive a confirmation email after completing checkout.
Payments are securely processed through trusted third-party payment providers.
Havenza reserves the right to cancel orders due to suspected fraud, pricing errors, or stock availability issues, subject to applicable consumer protection laws.
If an order is canceled after payment has been collected, any refund due will be issued to the original payment method.
6. Right of Withdrawal
Eligible items can be returned within 14 days of delivery under our standard return policy.
To qualify:
- Items must be unused.
- Items must be returned in their original packaging.
- Items must be in resellable condition.
- Products must include their original accessories and components, where applicable.
Certain personalized, made-to-order, or hygiene-sensitive household products may be subject to additional return restrictions where permitted by law.
These conditions do not limit any mandatory statutory cancellation or withdrawal rights.
7. Returns & Refunds
Return shipping costs are the customer’s responsibility unless the product is defective, damaged, incorrect, or applicable law requires otherwise.
Items must be returned in their original condition, subject to statutory consumer rights.
Approved refunds will be issued to the original payment method.
Customers are encouraged to contact our support team before returning products to receive the correct return instructions.
For complete details, please review our Return & Refund Policy.
8. Pricing
All prices are listed in USD.
Havenza reserves the right to correct pricing errors, subject to applicable law and customers’ existing contractual rights.
International customers are responsible for customs duties, import taxes, or other applicable charges where required by law.
Shipping costs and applicable taxes will be displayed during checkout where available.
9. Product Quality & Warranty
At Havenza, we aim to provide reliable, functional, and stylish home essentials that enhance everyday living.
Products are subject to applicable quality-control procedures before shipping.
Please note:
- Product colors may vary slightly due to lighting, photography, or screen settings.
- Minor variations may occur due to manufacturing materials or product design.
- Product dimensions and measurements may vary slightly within reasonable manufacturing tolerances.
- Customers should review product descriptions, dimensions, materials, and care instructions before purchasing.
Please report product quality issues within 14 days of delivery where possible. This reporting period does not limit mandatory warranty or consumer rights.
Warranty exclusions, where legally permitted, may include:
- Misuse or improper handling.
- Normal wear and tear.
- Damage caused by water, heat, moisture, or improper cleaning.
- Damage caused by incorrect installation or usage.
- Damage caused by excessive force, accidental impact, or improper handling.
- Damage caused by sharp objects, unsuitable cleaning products, or improper storage.
- Failure to follow the product’s recommended care and maintenance instructions.
10. Shipping & Delivery
Orders are shipped to the address provided during checkout.
Estimated delivery may take 7–14 days, depending on the destination and logistics conditions.
Delivery delays may occur due to customs inspections, shipping carriers, weather conditions, public holidays, or high order volumes.
Customers are responsible for providing complete and accurate shipping information.
If delivery fails, Havenza may offer a replacement or refund where applicable.
For additional information, please review our Shipping & Delivery Policy.
11. Payments
Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods where available at checkout.
All payments are handled by secure third-party payment processors.
For payment-related issues, please contact our support team promptly.
12. Complaints & Customer Support
Please report order-related issues within 7 days of receiving your order where possible. This does not limit your statutory consumer rights.
Our customer support team aims to respond within 14 business days.
Valid complaints may be resolved through:
- Product replacement.
- Full or partial refund.
- Store credit, where applicable and accepted by the customer.
At Havenza, we aim to make every shopping experience convenient, transparent, and satisfactory.
13. Dispute Resolution
Havenza aims to resolve customer disputes fairly, professionally, and efficiently.
If a dispute remains unresolved, it may be referred to an independent mediator or appropriate dispute resolution authority where applicable.
Nothing in these Terms limits a customer’s mandatory legal rights.
14. Force Majeure
Havenza is not responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law, including:
- Natural disasters.
- Shipping carrier disruptions.
- Supply chain interruptions.
- Government restrictions or customs delays.
- Severe weather conditions.
- Other unforeseen circumstances affecting order processing or delivery.
15. Governing Law
These Terms are governed by applicable laws, without limiting any mandatory consumer protection rights available to customers in their country or region.
16. Changes to Terms
Havenza reserves the right to update these Terms & Conditions at any time.
Any updates will be published on our website.
Changes will not retroactively remove rights arising from orders already placed where prohibited by applicable law.
At Havenza, our mission is to make everyday living more comfortable, organized, and stylish through thoughtfully selected home essentials.
Havenza – Make Every Space Feel Like Home.